www.match.com Consumer Complaints All Reviews

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www.match.com Reviews

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  • Match.com not worth your time(guys) unless...



    If you're a man in your mid to late 30's and you're thinking about a Match profile, understand that most women in your bracket are looking to lock down marriage, kids and security. This is their last stop before toll. They aren't paying to meet someone and "see how it goes". I was constantly getting recommendations to contact women who clearly stated they're looking for someone taller and more financially endowed than me. Even if the woman was 5'3", she couldn't date a man shorter than 5'8". This was very consistent. If you're... More...
    (Miscellaneous)
  • UNFAIR PRACTICES, BAD CUSTOMER SERVICE FROM MATCH.COM



    At first I thought I was accepting a discounted membership for a subscription. I quickly learned my membership which I had every intention of cancelling was extended. ($96 TOTAL) I called customer service and was told "Subscription fees are NON refundable!!!" WHAT? VERY SHADY!!! I asked to speak to a supervisor... no surprise ...non available! It seems Marlene, Eralis and Sharalyn were all on break together??? I'm then told to call back within 45 minutes??? Play phone tag...or whatever because Match.Com doesn't return calls. Then after waiting on hold ...I'm... More...
    (Miscellaneous)
    rec3rd's Picture   rec3rd    2 Comments   Comments
  • match.com blocks accounts and customer service will NOT help



    I've been a loyal paying customer off and on for a few years. I recently was blocked by match.com and am not even able to go onto my account. I called and customer service said my real name and zip code did not match, but yet my birthday and email address matches. He refused to tell me why it was blocked, when it was blocked, and if someone hacked into my account. He told me verbatim, "the company can choose what to tell you and what not to tell you". I then asked if my concerns would be taken care of, and he flatly stated, "I cannot answer that". Paying good... More...
    (Miscellaneous)
    jessielaine85's Picture   jessielaine85    0 Comments   Comments
  • Match.com dating site scam



    Got charged for the FREE 6 months they guarantee. Had to dispute the charge because customer service was incompetent. Then, had my account blocked. When I inquired as to why, it was terminated. Asked why but was told that their privacy policy prevents them from disclosing account info even if the profile is mine. Strangely, the account is still there and active but, I do not have access to it. Match.com is apparently running my profile without my consent. More...
    (Miscellaneous)
    Sirgriffith's Picture   Sirgriffith    0 Comments   Comments
  • Refused my refund



    I joined Match.com on 23rd February 2014. I selected the payment of £9.09 over 6 months. I took this to mean it would cost £9.09 every month for 6 months and I'd be entering into a 6 month contract. It only says in small print at the bottom of the page that I would be entering into an automatic renewal. It again says it in small print at the bottom of the page (not very noticeable) it also states how I can cancel my renal (which is incorrect) When I had not been using match.com very much I logged in to just check my account details. Since it has... More...
    (Miscellaneous)
    Sjdunn1990's Picture   Sjdunn1990    1 Comments   Comments
  • scammed by match.com



    Was billed twice against my credit card for service that was discontinued after a day. Citi Card was advised that per match.com the service was provided, even though I forwarded to them a letter from match.com stating the service was discontinued. Here is how these scammers operate: once you subscribe, you are automatically signed up for your account to automatically renew. If you cancel your account (for which you don't get a refund), they discontinue your account immediately, regardless of how many months for which you have paid. And as to why I was billed twice, there was no... More...
    (Miscellaneous)
  • Match.com Will Rip You Off



    Like many others who have been "swindled" out of their money and posted on this site, I too was a victim of Match.com's unfair and deceptive business practices. They "refresh" the website and don't retain user settings, including auto-pay settings. I chose to not auto-renew and there was a convenient refresh the week of subscription running out, and my card was charged anyways. When I called the same day they took my money anyways they refused to refund my money. It's like getting sucked into a creepy cult that siphons your money and won't let... More...
    (Miscellaneous)
  • Match.com email harassment



    I cancelled my match.com account months ago. Afterwards, I would still receive numerous emails about rejoining, and whenever someone expressed interest in me. So two weeks ago, I logged in and unchecked every single box in my mail preferences section, which means I should not receive any emails. It's quite a hassle to even get to account preferences because you need to have cookies enabled for them to allow you access to your preferences. Anyways, I am still receiving emails from Match and it's driving me crazy. I want to sue them. They will not leave me alone. More...
    (Government, Civil Services, Politics)
    Pcorys's Picture   Pcorys    4 Comments   Comments
  • Betty_k84 customer number



    I tried to cancel my account ages ago, I send kind of email which they providing on website asking for deactivation. There was no reply. Few months later I realised that they are keep charging me £40 a month. I call them on the same day when they took the payment I have been told that they know that I haven't use my account but they can not do refund. When I complained why nobody contact me regarding my account the answer was that my e-mail address is block witch them. They really make me angry I said that I want to immediately cancel my account since then I keep receiving... More...
    (Legal Services)
    Betty1984's Picture   Betty1984    1 Comments   Comments
  • Unable to log-on



    I just subscribed the 3 month- package as a user with mach.com less than 2 weeks ago. I have been receiving e-mails from match.com notifying me that who has winked at me or e-mailed me to my personal email. When I clicked on the "reply", It automatically logged me in my acount. However, today the e-mails do not link to my account anymore. I tried to sign-in with the same e-mail as my user ID. It says, match.com does not have this email account. I paid the money, but I can't log-in. It's really frustrating More...
    (Miscellaneous)
    nicelady8818's Picture   nicelady8818    2 Comments   Comments
  • Do Not date MWSS373 on Match.com



    MWSS373 is very romantic, charming, and knows just the right thing to say to you. He makes you feel special and makes you feel like he is the man you have been looking for. He is very good on picking up on things and using them against you later on. Once he gets what he was working for he will do a 180 on you and completely change and stop communication with you completely. I really don't want what happened to me happen to anyone else so please if you see his profile just skip right over it. He is not worth the tears and pain. Since I can't post a picture his... More...
    (Miscellaneous)
    cnp6988's Picture   cnp6988    1 Comments   Comments
  • Scammed out of money



    BAD Dating site. WHAT A SCAM!!!! Do not even join this site and never hit the subscribe button because they will say you are paying from Paypal for a one month subscription, but end up taking a full year. Then when you try to cancel, you can't because the cancel link button mysteriously stopped working. They also get a hold of your credit card # (from paypal I'm guessing) and use that after you've already cancelled with them 3 times and tell paypal not to let them take money out. Then it goes on your credit card and because of their ridiculous "no refund" policy,... More...
    (Miscellaneous)
    shayzzee's Picture   shayzzee    0 Comments   Comments
  • Stolen Profile



    I paid for 6 months and in less than 1 month someone hacked into my profile, changed my contact and password. I reported this to match.com. I did not receive a response....I contacted them again requesting a refund and that they cancel my profile. Someone is using my profile and my picture to contact other members to scam money from them. The site is not secure and a WARNING needs to go out to all members.......BE VERY CAREFUL. Accounts are being hacked into and being used to contact other members with the intention of scamming money. More...
    (Miscellaneous)
    Invaded's Picture   Invaded    5 Comments   Comments
  • Dating



    dear sir or madam i have paid £59 60 which was deducted from my bank account on the 16th august 2011 but i still cannot send any emails it just keeps bringing up the screen to pay why is that as i am getting nothing for my money my user name is not accepting me but my password is ok now so could you please sort it out if not i will ask the bank too reclaim the money many thanks norman More...
    (Advertising)
    normanclark53's Picture   normanclark53    1 Comments   Comments
  • scam artists



    DO NOT USE MATCH.COM !! Yes, I got scammed by a fat cat corporate consumer rip-off corporation named Match.com for $101.94 and I have NO recourse, and neither will you. Turns out, THEY HAVE CREDIT CARD COMPANIES ON THEIR SIDE, AND THEY MAKE MILLIONS RIPPING PEOPLE OFF WITH DIRECT LIES AND DECEIVING BILLING TERMS. They are professionals at it, just do a web search and you will find cases across countless consumer rip-off websites. I was a member for 1 year, that was my whole hearted effort to “really” try it out. I was recently auto billed for a full priced 6 month... More...
    (Beauty)
  • Billing fraud/ company arrogance



    Several years ago I joined Match.com and they charged my credit card without my permission for renewal and I had to fight for a refund. They then continued to post my information, after it had expired. It was very difficult to rech the company. I was very specific when I signed up again recently, this time they charged me for 6 months when I only signed up for three months. I called Match.com and they refused to address the issue, I asked for a manager, but was put on hold for an indefinite amount of time. So, I filed a billing complainet with my credit card company. I called Match. com a... More...
    (Internet - Sponsored by DIRECPATH)
    UFedup2's Picture   UFedup2    1 Comments   Comments
  • match.com never again



    I paid for a 6 month subscription with match.com, had a decent experience, but was waiting for my subscription to run out and to then try another site. Conveniently (for its bottom line if not public reputation) match.com did not send me a reminder or notice that my subscription had expired. Instead they just charged my credit card for $108 for another 6 month subscription. I was unhappy that they had automatically charged me, but stunned that when I called they wouldn't reverse the charge, or even reduce the amount to what it would cost for the month and a half that I had access to... More...
    (Miscellaneous)
    matchnomore's Picture   matchnomore    0 Comments   Comments
  • Match.com complaint review



    I joined Match.com and subscribed for 1 month. If Match.com was a reputable company, they would do the honorable thing and cancel a person's subscription after the one month period ends. This is not the case. Match.com does not cancel your subscription but continues to bill you month after month until you manually go into your account and cancel it yourself. After being billed for a second month, I called up customer service and explained to them that I only signed up for 1 month and did not wish to be billed for another month. I continued to ask that my money from the second... More...
    (Internet - Sponsored by DIRECPATH)
    briankap1's Picture   briankap1    1 Comments   Comments
  • My account



    I have had a problem all morning trying to get into Match.com. First they said I had the wrong user name and password. I got that reply back and it was the same as I had been giving. Now the message comes up saying "there is a problem with my account". What is the problem? I did cancel my account because of the first problem, but the second problem existed first. Can you help so I can use Match.com? Bill8356 More...
    (Miscellaneous)
    Bill8356's Picture   Bill8356    4 Comments   Comments
  • Fraudulant listing



    It worked for me at the time (I met my wife there). However... I closed my account with Match.com almost 3 years ago (after I met my wife) and asked that they remove my profile. They have not removed it and it still appears active even though I have not logged-in for years. However, women are still trying to contact me through them (or so they claim in emails they keep sending me). These women must feel bad because it would appear to them that I ignore/reject them. But the fact is that I cannot see nor respond to them without paying Match.com... My wife does not appreciate having my... More...
    (Entertainment, Movies, Events)
    scotvivian's Picture   scotvivian    0 Comments   Comments
  • Match.com



    Dear Customer Service, What a pitty that you are not responsive to the needs of your members: 1) Geographic Location: Example, I live in SACRAMENTO, California, you refer matches that live in other states in USA or London! 2) AGE CRITERIA: I am 62 years,like to meet women between 49 to 59 years old. You mail me matches in their 20's, 30's, or senior citizen in their 65-75 range. 3) TECHNICAL SUPPORT, Customer Services, two weeks ago, said, "We have Technical Support problem." I wonder if you have RESPONSIBLE people to get the job done. Once upon a time, you were... More...
    (Entertainment, Movies, Events)
    pmjrn's Picture   pmjrn    2 Comments   Comments
  • Match.com is a Scam



    The six month gaurenty at match.com is a complete scam. Match.com will not honor the six month guarenty. I signed up for match.com and was automaticly renewed because they had my credit card number on file. since I was automaticly renewed I was told that i could not qualify for the six month garentee. After the next six months I called and they said I was not elgible because I did not all after the first six months which i did. The guarentee is a total scam by Match .com and is false advertising. More...
    (Entertainment, Movies, Events)
    dreamaker's Picture   dreamaker    3 Comments   Comments
  • www.match.com



    I am complaining about your having the wrong information about the age of the men I am hoping to meet. I am looking for someone between 68 and 78. You have it listed as between 25 and 45, appro. No wonder only one person has responded. I am 72, so it looks very weird that I would be looking for someone so young. I signed up for three months, due to expire in a few days. All this time has been wasted. I am requesting a refund. I am very unhappy with this mistake. sunshinemusice436 More...
    (Entertainment, Movies, Events)
  • disappointed



    I was on match.com for a few months and found a possible scammer reported it and called again to see if they had any information about this profile I had reported and said they weren't allowed to say, I asked for a refund or at least a partial, match.com said no since I have been on this site too long. I have to say I was most displeased with match.com out of a few other dating sites I have been on, match.com is the worst, I met a few yahoos and most contact I had made most do not respond. So who to say I would never recommend match.com More...
    (Entertainment, Movies, Events)
    misacm's Picture   misacm    1 Comments   Comments
  • I registered as member and...



    I registered as member and submitted profile to match.com site in April 2007. Within one month I realised that working and living in a Moslem environment such sites get blocked disallowing access. Have been trying to access site's customer care to cancell embership, remove my profile from site but with no success - I am unable to access site and despite numerous emails to customercare.match.com - I've had no response. To my dismay I discovered that my credit was debited for membership renewal with any advice or communication from the site. How can I cancel my profile and get a... More...
    (Entertainment, Movies, Events)


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