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www.match.com Complaint - Refused my refund
www.match.com Complaint

www.match.com Complaint


Refused my refund

I joined Match.com on 23rd February 2014. I selected the payment of £9.09 over 6 months.

I took this to mean it would cost £9.09 every month for 6 months and I'd be entering into a 6 month contract. It only says in small print at the bottom of the page that I would be entering into an automatic renewal.

It again says it in small print at the bottom of the page (not very noticeable) it also states how I can cancel my renal (which is incorrect)

When I had not been using match.com very much I logged in to just check my account details. Since it has been quiet a few months since I signed up I wanted to check it wasn't an automatic renewal. On my account setting it states my membership number and when my
membership will end. It does not say your renewal date, it states when it will end which is very misleading. There is also no where on my account settings where I can cancel my membership. I therefore assumed I had paid a one off cost and that would be that - untill I was billed £77.09 without any warning.

I then struggled to find the contact details of Match.com as I use tablets and mobile phones (as do many people) I therefore had to go into google forums to find a contact number and cancel my account immediately, an hour after getting the bill. The person I spoke to said I could have cancelled on my account settings which is untrue when using the mobile version of the website (the only way I could access) I could call/email and cancel however 1. I didn't know I needed to cancel and 2. The details were not on the mobile version of the website either.

I feel the way the prices have been displayed are exstreamly misleading. The fact it is an automatic renewal is in small print at the bottom of the page and not displayed clearly. I received no email stated my automatic renewal is soon due. I have other automatic renewals and always get an email confirmation before they take the money and it was very clear when signing up. The fact I called within hours to reverse the transaction and they took no pitty on me which is sickening.

When I signed up for the website I was in a very bad emotional state - as I'm sure many people are. I think they were very sneaky about it being an automatic renewal. They also made it exstreamly difficult for me to cancel my membership. I recieved no warning they were about to debit the £77 from my account either which is very inconsiderate. I had brought a house the day before and cannot afford the £77. I am appalled at the service. I asked for my money back which they refused. I want to make an official complaint. Ideally I would like to be refunded my money, however I do want match.com to take my case into account and make (easy) changes so it will not happen to others

Sarah Dunn

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