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www.match.com Complaint - UNFAIR PRACTICES, BAD CUSTOMER SERVICE FROM MATCH.COM
www.match.com Complaint

www.match.com Complaint

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UNFAIR PRACTICES, BAD CUSTOMER SERVICE FROM MATCH.COM


At first I thought I was accepting a discounted membership for a subscription. I quickly learned my membership which I had every intention of cancelling was extended. ($96 TOTAL) I called customer service and was told "Subscription fees are NON refundable!!!" WHAT? VERY SHADY!!! I asked to speak to a supervisor... no surprise ...non available! It seems Marlene, Eralis and Sharalyn were all on break together??? I'm then told to call back within 45 minutes??? Play phone tag...or whatever because Match.Com doesn't return calls. Then after waiting on hold ...I'm told I'll get a partial refund. So, in other words my elevated BP could probably been avoided? All the rep had to do was provide GOOD customer service. Gee ...is that so hard? Now I have to spend more of my valuable time trying to get my hard earned money back ...that was so underhandedly stolen from me. Not to mention the time it will take on social media to make other innocent customer aware of the shady tactics MATCH.COM uses. THANKS A LOT MATCH.COM for the trickery and horrible customer service.


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